Madeline Smith, PA

"Everything was great."

"The only problem that I have with this situation is that it took way, way too long to get in to be seen. And with my situation, waiting over a month to address it, and now I'm waiting again to get home care help, I just think that's way too long and not appropriate because I'm every day dealing with sleep apnea and I have no help."

"Meaningful and helpful"

"The whole process with getting a CPAP machine is too long. Way too many appointments needs to be in more timely manner."

"This provider was knowledgeable and compassionate. She explained everything about the sleep study and treatment if necessary."

"Very friendly and professional staff."

"Thank you for your care."

"Did not have enough equipment to get in sooner for a sleep apnea test! Have to wait 2 months to get another appointment for my test!"

"Would have appreciated a much earlier date for the appointment."

"Very kind and knowledgeable"

"Everyone from the receptionist, the nurse and the Doctor were awesome. Thank you for all you do and your excellent care."

"Professional and courteous staff"

"We have been on 3 insurance plans in the last year. One we had for 20 years and dreaded it, and with the experience with Medical Associates has as been a Wow experience, as the people have been everything great and the care has been outstanding."

"Well, I wanted to rate it a 10, but the instructions did not work for me. I did press a 1 and then a 0, and it came back with, you pressed a 0, is that correct? Press 1 if correct, press 2 if incorrect. So I pressed 2. You pressed a 2, is that correct? So I said 1. You pressed a 1, is that correct? So I finally just said 9, and I hope it got through. I'm very pleased, very, very pleased with your practice. Thank you."

"Madeline goes above and beyond, great job. Nurse was also very helpful."

"Madeline was so patient and knowledgeable about my health history! She is a great asset to Medical Associates!"

"Quick, efficient and professional"

"Madeline Smith and the people in pulmonary are very easy to work with. They knew my medical history and were very professional. If I have any questions I know I can get an appointment and discuss further treatments. Thanks"

"Always treated with courtesy. . Visits are thorough. Wait time is always short."

"The check in was very quick and my appointment started a bit early. The nurse was excellent and thorough. Very well organized. Also, great people skills. Ms Smith was very well prepared, had information prepared, and is very professional. I appreciate her taking the time to talk with me and answer my questions. Ms Smith also has excellent people skills to go along with her knowledge and professionalism."

"She was very good. I will go back to her I would keep her on the staff"

"Everyone was friendly and caring!"

"when you asked if I could get an appointment in a timely manner was kind of NA , My appointment was an annual check up that was made a year in advance."

"Madeline is very professional, knowledgeable, and compassionate. She listened to all of my questions/ concerns and effectively communicated her responses. It was a great experience with a medical professional."

"I just wish it would take less visits to get the sleep test done and get my cpap."

"Great experience!"

"Madeline is great, she gives me options and we discuss them. Really like her."

"Madeline and her nurse Sara were great! Both were very easy to talk to and they were both good listeners!"

"I was finally seen a half hour after my scheduled appointment time."

"She didn't know my medical history because it was an out of town referral. The tried to get records and hadn't come. I'm ok because my situation is a little complicated and not her or the clinics fault"

"Great"

"Madeline and I had discussed my experience with my machine and she decided to make changes and those changes were taken care of immediately, I was very pleased. Thank you Madeline, Sara and Lisa!"

"I would give the receptionist, nurse, an the Doctor all a 10."

"This was more about by C-Pap machine, which I have used for years. And I think it helps me alot with sleep. Staff was very helpful and I was able to go home soon after"

"Everyone was very nice, knowledgeable and helpful!"

"no issues everything was great"

"Thank you"

"The doctor was 45 minutes late seeing me for a 9:45 AM appointment. No notice was given in advance. I don't understand why I need to see the doctor who says if I have questions about my CPAP machine, I can go to Mercy One and see what they have to say. She reads the same information I have on my phone. I think this is/was a big waste of my time...and Medicare pays the doctor. Not happy, but I don't have to go back for another year so it is what it is!"

"I have been so Blessed with finding this group of professionals and so pleased with the care I received as of to date from them. They are always there even just a stupid question is honored and I feel they treat we with respect. This is hard to find these days I have several doctors in this group and a few others across town in Dubuque . I live out in Elizabeth it not a bad drive to get the service's I need and keeps me well and motivated thank you. I hope to keep coming to this office(s) for a long time so please keep u the great job I can't than you enough for all you have done for me [REDACTED]"

"The provider went be one to help me she was so very kind helpful"

"always easy"

"Great medical knowledge and strong people skills !"

"I felt very comfortable w/nurse Tiffany and Madelyn who was kind, considerate, thoughtful in assessing situation. I feel confident in my care."

"Super!"

"The follow up appointment for the at home sleep study has not been scheduled in a timely manner. It will be two months from this appointment before I am even able to pick up the equipment to do the at home test to determine if I have sleep apnea. This does not seem to be a very quick turnaround time from today's appointment."

"Great"

"I appreciated being seen earlier than scheduled appointment."

"Have had the pleasure to be treated by the personnel at this particular....department and it has always been great!"

"Very thorough and polite"

"Everything was explained very well."

"Explanations were professional but still down to earth. Very enjoyable experience"

"Nurse called to ask me to bring in SD card and PA at 2 previous appts said it was not necessary to do this. Since my cpap. Was not one that needed to have card brought in, it is my opinion that my medical record should have had this documented in order to provide me more individualized care. I was very unhappy about this surprise call. I have agoraphobia and it is very difficult to come for appts. You may not understand why this upset me so much but it just made me feel that I was just another patient and record wasn't documented well."

"First time visit, so provider couldn't know my medical history. An overall great visit."

"Thank you!"

"All went well"

"I had to make another appointment with another provider because I didn't trust the advice of this provider. And this providers advice didn't provide relief. I called back next day with questions and she advised me to switch to a different version of prednisone and that I go to acute care."

"Extremely helpful and knowledgeable."

"Provider was kind, competent and caring. Happy to recommend"

"Excellent staff and service!"

"Very caring. I didn't feel rushed. She made me feel like my questions were important. I knew she would follow up with my concern."