24-Hour Help Nurse

Our nurses are here 24/7 for patients and members.

Because we care about your healthcare needs 24 hours a day, 7 days a week, we have a staff of professional, registered nurses available by telephone to assist you in accessing the information you need. We are pleased to offer this personalized service to our Medical Associates Clinic patients and Medical Associates Health Plan members.

• Do you have a health-related question?
• Do you need medical advice?
• Do you need to reach a Medical Associates physician?
• Do you need help identifying the most appropriate medical specialty for your problem?

The Patient Services - HELP Nurses will answer your questions and guide you to the medical source most appropriate for your needs.

The Patient Services - HELP Nurses provide assistance for:

• Patients who need help in contacting a Medical Associates physician during or after hours.
• Patients who need advice on a medical symptom, question, or problem.
• Patients who have a question pertaining to a medication.
• Patients who need help in determining whether their symptoms require immediate medical attention.
• Patients who need the expertise of a medical specialty unfamiliar to them.
• Patients who need medical attention but who do not have an established physician.
• Patients who need information on other health-related resources available in the community.

The Patient Services - HELP Nurses is a service for Medical Associates Clinic patients and Medical Associates Health Plan and Health Choices members and is designed for patient convenience and information access...Help when you need it!

24-Hour Help Nurse: 563-556-4357

24-Hour Help Nurse Toll Free: 1-800-325-7442